Introducing the New Groove Widget: Enhancing Your Website & Customer Support

GrooveHQ has officially launched their new widget. This handy little help icon sits on your website or application, providing website visitors with direct access to contact you and browse your knowledge base. The widget is free for all Groove customers on any plan, making it an accessible tool for businesses of all sizes.

What's New with the Groove Widget?

GrooveHQ built the new Groove Widget from the ground up, incorporating feedback from their legacy widget users. Here are some key features of the new version:

• Modern Design: The widget has a clean modern aesthetic. It also offers a host of customization options, including color and logo options, so you can ensure it aligns perfectly with your brand.
• Integrated Knowledge Base: The widget integrates with your knowledge base, empowering users to find answers to their questions independently. When a visitor starts typing a subject line, the widget suggests relevant knowledge base articles, reducing the need to contact support.
• Customizable Contact Form: The contact form allows for more comprehensive information gathering with customizable fields for name, subject, and even a "custom question" field. This helps you gather more context for each contact request.

Significant Reduction in Support Requests

Early testing of the new Groove widget, with both the contact form and knowledge base enabled, has resulted in a significant 33% reduction in support requests. This demonstrates the efficiency and effectiveness of the new widget in empowering users and reducing the workload on customer support teams.

New Groove Widget as a Prerequisite for Live Chat

The new Groove Widget is a foundational element for their upcoming Live Chat product, currently in development. This signifies a future where the widget will play a crucial role in facilitating real-time customer interactions.

How to Use the New Groove Widget

The new Groove Widget is readily available to all Groove customers, regardless of their plan.

• New Users: If you haven't installed a widget before, a getting started guide can be found here: https://help.groovehq.com/help/getting-started-with-the-groove-widget
• Legacy Widget Users: For those migrating from the legacy Groove widget, follow the migration guide here: https://help.groovehq.com/help/migrating-from-the-legacy-widget-to-the-new-widget.

The Groove Widget: Your Customer Support Hero

The new Groove widget is more than just a help icon; it's a comprehensive customer support solution. By seamlessly integrating knowledge base content, offering a user-friendly contact form, and significantly reducing support requests, the Groove widget empowers businesses to provide efficient and effective support to their customers.