Groove Launches New iOS App for Powerful Customer Support on Twitter

Groove has announced the launch of their new iOS app, designed to empower customer support teams to deliver exceptional service on the go. The app leverages platform-specific guidelines to provide a familiar and intuitive user experience, while still offering the full functionality of the Groove website.

What's Included in the Groove iOS App?

The app is packed with features to handle customer interactions across various channels, including:

• Replying to emails and widget conversations
• Support for Twitter and Facebook conversations (coming soon!)
• Viewing, replying, and forwarding messages
• Adding notes and @mentioning colleagues
• Creating, editing, and tagging conversations
• Changing assignee
• Collision detection
• Access to the new Inbox Sidebar for more contact information and customer details

Expand Your Reach with Twitter Integration

The Groove iOS app allows you to seamlessly manage your Twitter interactions, ensuring you stay connected and responsive to customer inquiries. This integration empowers you to provide immediate support and build stronger relationships with your Twitter audience.

The Future of Groove on Mobile: Android App and Canned Replies

Groove is actively developing their Android app, which is expected to launch within the next few months. The app will build upon the foundation laid by the iOS app, providing a similar experience for Android users.

Streamline Your Support with Canned Replies

In addition to expanding to Android, Groove plans to add the ability to search for and insert canned replies in their mobile apps. This feature will significantly enhance efficiency by allowing agents to quickly respond to frequently asked questions and common inquiries.

Get Started with the Groove iOS App Today

The Groove iOS app is available for free on the App Store for all existing Groove account holders. Download the app and experience the power of Groove's customer support platform on your mobile device.