Groove Support Widget: Now Available For Everyone!

Exciting news! Groove's new support widget is now available to all users. It's a powerful tool that can transform your website's customer support experience. Over the past few weeks, the widget has been in beta testing, undergoing various enhancements to ensure its performance and user-friendliness.

How To Upgrade Your Widget

To upgrade your current widget, simply navigate to Apps > Support Widget in your Groove account. You'll find a prominent "Upgrade" button. Clicking it will initiate the upgrade process, seamlessly transitioning your widget to the new version. You'll then be redirected to a page where you can personalize the widget's appearance and functionality.

• The upgrade button is located within the "Apps > Support Widget" section in your Groove account.
• Clicking the "Upgrade" button will switch your widget to the new version.
• The configuration page allows you to customize the widget's settings and appearance.

Customizing Your Widget

The new widget offers a wide range of customization options to cater to your specific requirements. When tailoring your widget, you can effortlessly switch between the "Knowledge Base" and "Contact" tabs, granting you fine-grained control over each aspect. Real-time previews keep you informed of the widget's appearance as you make adjustments.

• Switch between the "Knowledge Base" and "Contact" tabs for targeted customization of each widget section.
• Real-time previews allow you to visualize changes as you customize the widget.
• Customize the look and feel of your widget to match your brand and website design.

Multiple Widgets for Enhanced Flexibility

One of the standout features of the new Groove widget is its support for multiple widgets per account. This empowers you to create distinct widgets for your various brands or websites. For each widget, you can specify the designated mailbox for incoming messages within the "Contact" tab settings.

• Create multiple widgets to accommodate different brands, websites, or specific support needs.
• Assign unique mailboxes to each widget for tailored message routing.
• Maximize flexibility and control over your customer support channels.

Front End Enhancements: Improved User Experience

The new widget is designed for a smoother and more engaging customer experience. A sleek, full-width panel gracefully unfolds on the side of your website, providing a spacious and accessible interface for your customers. The widget's search functionality has also been enhanced, offering intelligent suggestions as users type, streamlining their search process.

• A larger, more visible panel for improved accessibility and user engagement.
• Enhanced search with real-time suggestions for quick and accurate knowledge base access.
• A modern design for a visually appealing and user-friendly interface.

Explore the Benefits: Key Features and Functionality

The new Groove widget is packed with features designed to simplify customer support and enhance your website's usability. Let's delve into some of its key capabilities.

Knowledge Base Integration

Seamlessly integrate your knowledge base into the widget, enabling customers to quickly find solutions to their questions. Article suggestions appear as they type, providing immediate guidance and accelerating the resolution process.

• Effortless knowledge base integration for a centralized support solution.
• Real-time article suggestions streamline the search experience.
• Reduce support inquiries and empower customers to self-serve.

Advanced Customization

Tailor the widget to your specific brand aesthetic and website design. Customize colors, fonts, and layouts to ensure a seamless and consistent look. The granular control allows you to fine-tune the widget to align perfectly with your brand identity.

• Control colors, fonts, and layouts to create a visually appealing and branded experience.
• Choose from different widget layouts to optimize the presentation on your website.
• Customize the widget to reflect your brand personality and style.

Feedback Welcome

The Groove team is excited to bring this enhanced widget to you and eager to hear your thoughts. We encourage you to explore all its features, provide feedback, and report any bugs or suggestions you may have. Your input is invaluable in ensuring the widget continues to evolve and meet your evolving needs.

• Share your feedback and insights to help Groove improve the widget.
• Report any bugs or issues you encounter to contribute to the widget's development.
• Help shape the future of the Groove support widget through your valuable feedback.