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Groove Knowledge Base Integration: Supercharge Your Support Workflow

Groove's new knowledge base (KB) integration streamlines your customer support workflow, empowering your team with efficiency and customer satisfaction.

• Effortlessly insert KB articles directly into replies.
• Quickly access KB articles within the Inbox for reference.

Benefits of the Groove Knowledge Base Integration

This integration provides several benefits for your Groove account:

• Time Savings: Quickly find and share relevant KB articles without leaving the Inbox.
• Increased Efficiency: Streamline your support process by providing quick access to knowledge resources.
• Improved Customer Satisfaction: Offer faster and more accurate responses by leveraging the knowledge base.
• Simplified Team Training: Easily train new team members with readily available knowledge resources.
• Reduced Response Time: Access to relevant information leads to faster resolution times.

How Does the Groove Knowledge Base Integration Work?

The integration adds a new Knowledge Base icon to the bottom of your Inbox reply editor. Clicking on the icon opens a search bar where you can search through all your KB articles.

Inserting a KB Article Link into Your Reply

Hover over your search results and you'll see a link icon appear. Clicking this icon inserts the article link directly into your reply.

• You can only link to published articles.
• You can view unpublished or drafted articles and link to them in internal notes.

Viewing a KB Article

Clicking on a search result opens the KB article in a separate window within the Inbox.

Keyboard Shortcuts

• Navigate search results with the up and down arrows.
• Open the article by pressing Enter.
• Add the article link to your reply by pressing Shift + Enter.

Groove Knowledge Base Integration: Automatic Activation

This feature is automatically activated for all active Groove accounts. No additional setup is required!

• Ensure that you have a Groove Knowledge Base set up.
• If you haven't set up a knowledge base yet, now is the perfect time.

Why Choose Groove Knowledge Base

Groove's Knowledge Base is designed to empower your customer support and enhance customer satisfaction.

• Reduce support volume by allowing customers to find solutions independently.
• Mobile-friendly design for easy access across devices.
• Quick and straightforward setup process.
• Free basic version included with all Groove plans.