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PegaWorld Highlights: A Pragmatic Approach to AI for Enterprise Success

PegaWorld, a recent industry event focused on customer engagement solutions, showcased Pega's innovative approach to AI for enterprises. The event emphasized a pragmatic approach to AI, focusing on how to effectively leverage the right AI tools for specific business challenges.

• Pega's approach emphasizes understanding the specific needs of an enterprise and tailoring the AI solution accordingly.
• The event showcased Pega's commitment to helping enterprises navigate the complex world of AI and make informed decisions about implementing the right AI tools.

Left-Brain, Right-Brain AI: A Practical Framework for Enterprise Success

Pega's pragmatic approach to AI focuses on a "left-brain, right-brain" framework for selecting the right AI techniques. This framework highlights that different types of problems require different AI solutions.

• Left-brain problems require analytical solutions and can be addressed using techniques like machine learning or predictive analytics.
• Right-brain problems demand creative thinking and are better suited for generative AI (Gen AI) techniques that can create text, images, or generate ideas.

Making AI Accessible: Pega GenAI Blueprint and Pega GenAI Socrates

Pega recognizes the challenges enterprises face in implementing AI, including the need for skilled talent and tools that can help demonstrate value. To address these challenges, Pega introduced two innovative tools at PegaWorld: Pega GenAI Blueprint and Pega GenAI Socrates.

Pega GenAI Blueprint: Design-as-a-Service for Enterprise Workflows

Pega GenAI Blueprint is a powerful design-as-a-service tool that helps enterprises visualize and create best-in-class workflows. It simplifies the process of designing complex business processes by using generative AI to create tailored workflows based on Pega's industry experience and best practices.

• Key features of Pega GenAI Blueprint:
• Generates tailored workflows based on user-defined app concepts.
• Leverages Pega's industry expertise and best practices.
• Creates blueprints that can be imported into Pega environments for prototyping and development.

Pega GenAI Socrates: AI-Powered Tutor for Enterprise Learning

Pega GenAI Socrates is an innovative AI tutor that uses a Socratic method to help users learn Pega more effectively. By engaging in a two-way conversation and asking open-ended questions, Socrates fosters deeper understanding and knowledge retention.

• Key features of Pega GenAI Socrates:
• Uses a Socratic teaching method to engage learners.
• Provides interactive learning experiences to improve knowledge retention.
• Helps build a more skilled workforce for enterprises.

Enterprise Success Through AI: Pega's Vision

PegaWorld underscored Pega's commitment to empowering enterprises with the right AI tools and solutions. The event highlighted the importance of a pragmatic approach to AI, focusing on how to select the right AI techniques, envision what's possible, and build internal capability to harness the power of AI.

• Pega is helping enterprises navigate the AI landscape and achieve better business outcomes.
• The company's focus on practicality and accessibility ensures that enterprises can leverage AI effectively to improve customer engagement, streamline business processes, and drive overall success.