Manage Your Email Subscribers from Groove

If you're like most businesses, you have an email list. And with Groove's new integrations with Mailchimp, Campaign Monitor, and Constant Contact, you can now manage those lists right from your help desk.

This means that if a customer emails you asking to be unsubscribed or added to a particular list, you no longer have to leave Groove to make that happen. Everything is in one place, making it easier than ever to manage your email subscriptions.

New Email Add-Ons Make It Easy

The new email add-ons for Groove offer a number of benefits, including:

• See customer mailing list subscriptions next to every ticket
• View a customer’s profile for any mailing list
• Subscribe or unsubscribe a customer from a Mailchimp list without leaving Groove

How to Set Up the Integrations

Setting up the integrations is simple and only takes a single step using OAuth.

• Go to the Apps Store from your Groove account page
• Select the email integration you want to use (Mailchimp, Campaign Monitor, or Constant Contact)
• Follow the on-screen instructions to connect your account

See Customer Email Subscriptions in Groove

Once you have an integration set up, you will see each customer's email list information in the right sidebar of every ticket. This allows you to easily:

• View a customer's current email list subscriptions
• Add them to any list
• Unsubscribe them from a list

Integrate Groove with Your Favorite Apps

Groove is constantly working to add new integrations with popular apps. If you would like to see Groove integrate with your favorite app, fill out the Integration Request Survey.

Benefits of Using Groove's Email Integrations

There are several benefits to using Groove's email integrations, including:

• Improved customer support: By being able to manage email subscriptions directly from your help desk, you can provide faster and more efficient customer service.
• Increased productivity: You no longer have to switch between different apps to manage your email lists, saving you time and effort.
• Better customer relationships: By being able to easily adjust customer email subscriptions, you can ensure that they are only receiving the information they want.

Conclusion

Groove's new email integrations with Mailchimp, Campaign Monitor, and Constant Contact make it easier than ever to manage your email subscriber lists. These integrations allow you to easily manage subscriptions, improve customer support, and increase productivity. So if you haven't already, be sure to check them out and see how they can benefit your business!