GrooveHQ Announces New Widget APIs and Email Enhancements

GrooveHQ has been busy building new features and improving existing ones, including exciting updates to their widget, core ticketing system, and integrations. Here's a breakdown of the key highlights.

Widget APIs for Enhanced Control

GrooveHQ has released two new APIs to give users more control over their support widget's behavior. These APIs are designed for developers who want to customize the widget’s functionality.

• Command API: This API allows you to control the widget's loading, opening, and closing behavior.
• Customer Data API: This API enables you to add user profile data to the widget and pre-populate contact fields with user details.

Delighted Integration for Seamless Customer Feedback

The Delighted integration allows GrooveHQ users to send NPS surveys to their customers and receive actionable feedback. By connecting Delighted and GrooveHQ, you can create tickets directly from survey responses, centralizing customer conversations and feedback within GrooveHQ.

Email Enhancements for Improved Deliverability and Communication

GrooveHQ has made several improvements to its email system to enhance deliverability and communication:

• Plain Text Emails: GrooveHQ now sends plain text versions of emails alongside HTML versions, ensuring better compatibility with different email clients.
• Updated Ticket Timestamps: Ticket timestamps now display dates in a more user-friendly format, catering to users from various regions.
• Bounce Support: GrooveHQ has implemented bounce support, notifying users when an outgoing email bounces. This helps with email deliverability and ensures that non-delivered emails are addressed promptly.

Multilingual Customer Support Widget Coming Soon

GrooveHQ is introducing a multilingual customer support widget, allowing users to provide support in multiple languages. The widget will offer automatic language detection or manual selection from a range of 24 supported languages.

GrooveHQ's Focus on Enhancing Support and Customer Experience

These recent updates demonstrate GrooveHQ's commitment to enhancing the support and customer experience. From widget APIs to email enhancements, they're continuously striving to provide powerful tools that help businesses better manage their customer interactions.