10 Customer Service Apps for Enhanced Support

In today's digital landscape, providing exceptional customer service is crucial for businesses to thrive. This article presents ten essential customer service apps that can significantly enhance your support efforts, saving time, reducing effort, and delivering holistic support.

• Facebook
• Twitter
• Shopify
• Trello
• Zapier
• Slack
• Mailchimp
• Delighted
• JustCall
• GitHub

Facebook: Customer Service on a Social Platform

Facebook has become more than just a social network; it's a platform where people build relationships with brands. Bring your customer service to where your customers are - offer real-time messaging, FAQs, and product information on your Facebook page. By integrating Facebook with your helpdesk, you can seamlessly connect customer support with Facebook messages.

Twitter: Leveraging Twitter for Customer Service

Twitter is a public-facing platform for customer feedback and complaints. Customers expect quick and simple responses to their questions on Twitter. While it can be tricky, offering support via Twitter pays off when done right. Integrate Twitter with your helpdesk to pull mentions directly into your support software.

Shopify: Integrating E-commerce with Customer Service

Integrating Shopify into your customer service arsenal allows support teams to see the full order history, customer details, and track questions, complaints, transactions, and fulfillments. This prevents frustrating back-and-forths and reduces overall response time.

Trello: Organizing Customer Service Tasks

Trello is a productivity app that helps organize and prioritize projects. Using Trello as a customer service app helps organize all your non-inbox work. Agents can create, edit, and follow up on bug reports and customer feedback tickets outside of the inbox.

Zapier: Automating Customer Service Processes

Zapier is an app that connects other apps, automating information flow between web apps. Customer support teams thrive with automation. Zapier helps automate processes, saving time and effort. If your current support system doesn't directly integrate with other platforms, chances are Zapier does.

Slack: Team Communication for Customer Support

Slack has become a standard communication platform for businesses. It houses the majority of communication within a company. Slack allows you to exchange information with other support members without leaving the inbox and open the door to everyone else. Voice customer issues or bugs to the team at large.

Mailchimp: Connecting Marketing with Customer Support

Mailchimp is an all-in-one marketing platform. It's essential to connect marketing and customer support for better customer experiences. The Groove integration funnels subscriber information from Mailchimp directly into the inbox, providing context for customer support.

Delighted: Measuring Customer Satisfaction

Delighted measures NPS, CSAT, and CES scores. Link Delighted results to your customer service solution to get the full picture when talking to a customer. Find out how satisfied they are with support, what they think of your product, and how much effort they put in to getting help.

JustCall: Streamlining Phone Support

JustCall is an anytime, anywhere, any device phone system for sales and support teams. Connect it to your inbox to organize and streamline all customer communication. Keep track of phone calls within your inbox alongside emails and social media interactions to provide the most efficient call center possible.

GitHub: Bridging Customer Support and Development

GitHub is a development platform where you can host and review code, manage projects, and build software. Use GitHub to add user reports to issues, track progress on the fix, and report updates to customers. Integrating GitHub with your help desk software provides visibility into the dev team's progress and reduces communication gaps.