What Makes Employees Invaluable to Your Business?

The article explores what qualities make employees invaluable to their employers, specifically focusing on stories from America's Favorite Mom & Pop Shops.

• The article emphasizes the importance of finding employees who are knowledgeable, cheerful, kind, and willing to go the extra mile.
• It also highlights the value of employees who inspire their employers to take risks and achieve greater success.

The Joyful Handyman - Paul Fresia at Pinckney Clay

Paul Fresia, a hand-building class instructor at Pinckney Clay, is praised for his joyful personality, willingness to help, and his skills as a handyman and woodworker.

• He has been with the business since its opening in 2016.
• He helped establish an artist-in-residence program and built the store display.
• His contributions reflect his dedication to the business and his passion for art.

The Dream Brewer-Bartender Duo - Jon Butts and Brad Holderness at Parleaux Beer Lab

Jon Butts and Brad Holderness, a bartender and brewer respectively, are recognized as the driving force behind Parleaux Beer Lab's success.

• Brad's dedication to meticulous brewing processes and his continuous pursuit of knowledge are essential to the brewery's quality standards.
• Jon's seven years of experience at Parleaux provide him with invaluable institutional knowledge and his ability to connect with customers, through humor and professionalism, creates a welcoming atmosphere.
• Their combined skills and commitment ensure the smooth operation and continued growth of the business.

The Problem-Solver Countertop Installer - Helder Antonio de Souza Filho at AlphaStone Solutions

Helder Antonio de Souza Filho, a countertop installer, embodies the qualities of a valuable employee by combining his problem-solving skills with a positive attitude.

• He demonstrates adaptability and resourcefulness by tackling challenges with a cheerful disposition, exceeding customer expectations.
• His ability to think on his feet and complete tasks efficiently showcases his dedication to customer satisfaction.
• His problem-solving approach is a valuable asset to the business, as it allows him to overcome unforeseen circumstances and deliver exceptional results.

The Welcoming Gallery Director - Karina Ors at Nina Johnson

Karina Ors, the gallery director at Nina Johnson, is lauded for her exceptional skills, gracious personality, and unwavering commitment to her work.

• Her artistic eye, combined with her ability to connect with clients and artists, makes her an invaluable asset to the gallery.
• Her dedication and trust in the gallery's success contribute to the continued growth and success of the business.
• Her warm and approachable nature creates a welcoming environment for both clients and artists, fostering a thriving artistic community.

The Approachable Cheesemonger - Janell Fama at Cured & Whey

Janell Fama, the store manager at Cured & Whey, is celebrated for her dedication to customer satisfaction, especially those who are intimidated by cheese.

• Her professional training and ability to guide customers through the selection process set Cured & Whey apart from mass-market retailers.
• Her passion for cheese and her ability to create a welcoming and informative environment make her an invaluable asset to the business.
• She embodies the spirit of a true customer service professional, going above and beyond to ensure that every customer has a positive experience.

The Ultra-Responsive Yoga Teacher - Janice at Sound Body & Mind

Janice, a yoga teacher at Sound Body & Mind, stands out for her dedication to her students and the business.

• Her willingness to step in at the last minute, even for large classes, showcases her commitment to the well-being of students and the smooth operation of the business.
• Her active participation in classes, connection with members, and infectious positivity create a welcoming and supportive community.
• Her dedication to the business goes beyond teaching, as she actively contributes to the community spirit and fosters a positive environment.

The Business-Savvy Partner - Stephanie at Terrance Osborne Gallery

Stephanie, the business manager and wife of Terrance Osborne, is the backbone of Terrance Osborne Gallery.

• Her strategic thinking and willingness to push boundaries have been instrumental in the gallery's success.
• Her early efforts in securing lucrative partnerships paved the way for Terrance's artistic career and the gallery's growth.
• Her contributions to the gallery's success demonstrate the importance of having a supportive and strategic partner in business.