Top BigCommerce Customer Support Apps

This article provides a comprehensive list of the best BigCommerce customer support apps to improve your customer service and boost your online store's success.

Live Chat & Chatbots: Tidio Live Chat & Chatbots

For small and medium-sized online stores, the Tidio Live Chat & Chatbots app is a fantastic free option for adding live chat and chatbots to your website.

• Easy to install and use.
• Connects to your email client or Messenger account.
• Offers live chat, automated chatbot responses, and mobile compatibility.

Q&A Integration: Answerbase

Answerbase integrates seamlessly into your product pages, creating a Q&A section where customers can ask questions and see popular answers.

• Automatically answers questions based on product details and specs.
• Provides a community-wide forum for customer engagement and knowledge base.
• Helps prime customers to make a purchase by answering questions upfront.

Zendesk Integration: Zendesk Connector

If you utilize Zendesk for customer support, the Zendesk Connector by agnoStack app provides a seamless connection between your BigCommerce store and Zendesk.

• Access customer order history directly from Zendesk.
• Search and filter orders easily.
• Process refunds and returns within Zendesk.
• Leverage advanced macros for automating repetitive replies.

Affiliate Program: OSI Affiliate Software

OSI Affiliate Software is a user-friendly app that helps you build and manage an affiliate program, allowing you to increase traffic and sales through affiliate marketing.

• Offers social media integration to promote your store.
• Has a user-friendly sign-up process for affiliates.
• Includes a setup wizard for easy implementation.
• Provides unique registration links for easy affiliate enrollment.

Comprehensive Customer Support: LiveChat + Customer Insight

LiveChat is a powerful app that lets you offer real-time customer support and track customer activity.

• Provides a cart content preview to understand customer needs.
• Offers product recommendations and suggestions.
• Allows order management for quick issue resolution.
• Includes a built-in help desk with a ticketing system.

Customer Support Automation: Gorgias

Gorgias is an advanced customer support app that streamlines communication across multiple channels.

• Provides a ticketing system for managing social media, email, and other channels.
• Offers social media post and ad management.
• Allows for automation with macros for common replies.
• Includes auto-responder functionality for personalized responses.
• Utilizes machine learning for intent and sentiment detection.

Multilingual Support: eDesk

eDesk is a versatile customer support app that simplifies communication with global customers.

• Integrates sales channels to centralize information about customers.
• Provides insights from customer interactions through analytics.
• Offers auto-translation for supporting multiple languages.

Customer Feedback: Callexa Feedback

Callexa Feedback is a free app that helps you gather customer feedback and track Net Promoter Score (NPS).

• Sends automated surveys after order shipment.
• Presents a dashboard with all your feedback statistics.
• Provides insights into customer satisfaction through NPS.

Easy Calling Widget: Click to Call

Click to Call is a widget that allows customers to easily call your support team directly from your website.

• Provides a simple call button for mobile devices.
• Offers customizable triggers for displaying the widget.
• Allows for color customization to match your brand.

Email Support: SupportBee

SupportBee is an email support app that simplifies help desk operations for your BigCommerce store.

• Manages multiple email addresses for dedicated support, billing, and customer service.
• Generates reports for tracking reply count and response time.
• Simplifies ticketing with three status states: unanswered, answered, and archived.

Text Message Support: LiveHelpNow

LiveHelpNow allows you to provide text message support alongside live chat and a searchable FAQ database.

• Enables communication via chat and SMS text.
• Offers a searchable knowledge base for customers.
• Provides a live help bot for automated responses.

FAQ Page Builder: FAQ by POWR

FAQ by POWR is an app that makes it easy to build an accordion FAQ page for your website.

• Simple installation with auto-installer and drag-and-drop options.
• Customizable design with video, image, and link embedding.
• Advanced features like up/downvote buttons and a search bar.

Marketing Automation: ActiveCampaign

ActiveCampaign is a powerful marketing automation platform that integrates with BigCommerce to enhance your customer data and interactions.

• Connects seamlessly with your BigCommerce customer data.
• Provides automation options for email marketing and customer engagement.
• Offers integrations with over 300 services.

Unified Inbox: Casengo

Casengo centralizes customer messages from various channels like email, live chat, Facebook Messenger, and Twitter.

• Provides a unified inbox for managing all customer communications.
• Supports collaboration across teams and brands.
• Offers reporting functionality for tracking customer support performance.