Groove App Updates: Server Enhancements

The Groove team has been hard at work, improving the app’s infrastructure to provide a faster and more reliable experience. These server updates aim to improve performance and efficiency, ensuring that users can enjoy a smoother experience.

• Upgraded to the latest version of Ruby
• Upgraded to the latest instances at AWS, which are twice as powerful as before, allowing the team to add 30% more instances to handle peak traffic.
• Upgraded database server with 8x the CPU and 4x the RAM.

Integration with Talkdesk: Enhancing Customer Support

The Groove team is thrilled to introduce a new integration with Talkdesk, a leading browser-based call center software. This integration streamlines customer support operations by enabling users to manage Groove tickets and notes directly from Talkdesk.

• One-click setup process for easy integration.
• Automatic contact synchronization between Groove and Talkdesk, ensuring data consistency.
• Create, update, and close tickets and notes in Groove directly from Talkdesk.
• Create and respond to messages while on a call, directly from the Talkdesk interface.
• Two-way continuous synchronization of data between the two systems.
• Click-to-call from any phone number within the Groove app.

Groove App Search and Sorting Enhancements: Faster and More Efficient

The team has implemented significant search and sorting enhancements to the Groove app. These improvements make it easier for users to find the information they need quickly and efficiently.

• Improved indexing for faster and more reliable ticket retrieval during searches.
• Upgraded hardware significantly improves search times.
• Implementation of fuzzy matching for broader and more flexible search results.
• Tickets are now sorted based on actual user actions, providing a more intuitive and accurate list of tickets.

Groove App Mobile Update: Bringing the App to Your Pocket

The Groove team is committed to delivering a mobile-optimized version of the app, allowing users to access the app from any device. This is their top priority, and they are working diligently to make the app available on mobile devices.

• The mobile version of the app is expected to launch in early next quarter.

Next Week: New Feature for Enhanced Collaboration

The Groove team is currently in the final stages of testing a highly anticipated feature designed to enhance collaboration within the app. They will be revealing more details about this exciting feature next week.

Reach Out for More Information

For any questions or concerns, users can reach out to alex@groovehq.com. The team is always happy to assist and provide support.