Summary of Qualities Of The Best And Worst Managers: Lessons I’ve Learned

  • forbes.com
  • Article
  • Summarized Content

    Building a Thriving Team: Key Qualities of Great Managers

    This article provides valuable insights into the qualities that distinguish exceptional managers from those who struggle to lead effectively. Drawing on personal experiences, the author highlights the characteristics that contribute to team success and those that hinder it.

    • By understanding the best and worst management practices, you can foster a positive and productive work environment.
    • The author shares practical advice and real-world examples to help you cultivate the traits of a successful manager.

    Inspire & Empower Your Team: Characteristics of Excellent Managers

    The article delves into the characteristics of great managers who inspire their teams to achieve remarkable results. These managers create an environment where team members feel valued, supported, and motivated to excel.

    • Inspire Your Employees: Managers can inspire their teams to excel by setting a compelling vision and leading by example. By clearly articulating a shared purpose and demonstrating commitment through their own actions, managers motivate employees to align their efforts with the team’s goals.
    • Provide Clear Communication and Expectations: One of the most essential qualities of a great manager is clear communication. They set precise expectations and deliverables paired with clear timelines. They ensure that their team knows exactly what is expected of them, reducing anxiety and fostering focus.
    • Provide Leadership and Confidence: Great managers exude leadership and confidence, motivating their teams to achieve their best work. They are willing to make tough decisions, trust their instincts, and stand by their decisions.
    • Advocate for Your Employees: Great managers support their team members and advocate for their success. They create opportunities for their team to grow and learn, and they actively champion their contributions.
    • Show Emotional Intelligence: Managers with high emotional intelligence (EQ) understand and manage their own emotions and those of others. They are empathetic, self-aware, and adept at navigating interpersonal dynamics. They can read the room, diffuse tension, and respond to challenges with calm and composure.
    • Resolve Conflicts Effectively: Effective conflict resolution is a critical management skill. Great managers address conflicts head-on, mediate disputes, and find solutions that work. They maintain a healthy and productive work environment.
    • Provide Regular Feedback and Follow-up: Great leaders provide regular, constructive feedback, allowing their team members to grow continuously. Regular check-in meetings show that they care about progress and are invested in the success of their employees.
    • Show Empathy and Flexibility: Great managers understand that life happens and they handle major issues with empathy. They create a supportive environment where employees feel valued and respected.
    • Lead by Example: Great managers set the example by working hard, valuing a balanced life, and modeling the behavior they expect from their team members.
    • Set High but Reasonable Expectations: Great managers set high but reasonable expectations, inspiring their team to strive for excellence while ensuring achievable goals.
    • Allow Mistakes: Great managers create a supportive atmosphere where mistakes are viewed as learning opportunities. They offer constructive feedback and collaborate on solutions without assigning blame.
    • Provide Mentorship: Great managers invest in the growth and development of their team members. They provide guidance and support that fosters both personal and professional growth.
    • Show Recognition: Great managers acknowledge and praise their team's achievements, both privately and publicly. They give credit where it’s due and foster a sense of accomplishment.
    • Have Integrity: Great managers demonstrate integrity by sticking to their word, being honest about challenges, and building trust and respect from their employees.
    • Train Employees: Great managers invest in their team's growth by providing necessary opportunities and resources for learning. They prioritize continuous learning and empower their team members to grow their skills and feel confident in their roles.
    • Live the Company Values: Great managers embody the company's core values in their actions. They make decisions and behave in ways that align with the company's principles.
    • Be Organized: Great managers are organized, setting priorities, managing time efficiently, and keeping track of deadlines. They maintain control over their work environment and help their team stay focused and productive.

    Avoiding Toxic Management: Characteristics of Poor Managers

    The article also explores the negative characteristics of bad managers who create a toxic work environment. These managers often lack empathy, communication skills, and a commitment to their team's success.

    • Engage in Office Politics: Bad managers play politics, take credit for the work of others, and blame their team for their own mistakes. They create an environment where trust and respect are eroded.
    • Be Entitled: Bad managers expect special privileges or unearned respect, leading to favoritism and unfair treatment of employees. This attitude can stifle motivation, diminish trust, and create a culture where hard work is undervalued.
    • Make Uninformed Decisions: Bad managers often make decisions without considering the impact on their team. They may jump at the whims of others without consulting the team or gathering necessary information.
    • Disrespect Employees' Time: Bad managers often show a disregard for their team's time. They may arrive late, leave early, or schedule meetings without considering the inconvenience to others.
    • Micromanage: Bad managers are often too busy doing everyone else's job instead of leading. They fail to trust their team members and delegate responsibilities, hindering their team's growth and development.
    • Have a Toxic Management Style: Bad managers often create a culture of fear and intimidation. They may be unpredictable, engage in inappropriate behavior, and foster a negative work environment.
    • Neglect Managing/Training: Bad managers neglect training, leaving their team to figure things out on their own. This hampers productivity and diminishes employee morale.
    • Fail to Prioritize: Bad managers struggle to prioritize tasks and projects, leading to confusion, missed deadlines, and a lack of focus for their team.

    The Impact of Management on Team Success

    The article emphasizes that the quality of management significantly impacts the success of a team and the entire company. Great managers build strong teams, while poor managers can create a culture of distrust and resentment, leading to decreased productivity and employee turnover.

    • Great managers invest in their team's growth and development, fostering a culture of collaboration, innovation, and high performance.
    • Poor managers, on the other hand, can hinder the progress of a team, creating a negative and unproductive work environment.

    Key Takeaways: Cultivating Effective Management

    The article concludes with key takeaways for aspiring and current managers. It stresses the importance of understanding the qualities that contribute to team success and avoiding those that lead to negativity and dysfunction.

    • By embracing the characteristics of great managers, such as inspiration, clear communication, leadership, emotional intelligence, and mentorship, you can create a thriving team environment.
    • By avoiding the pitfalls of poor management, such as office politics, entitlement, disrespect for employees' time, and micromanaging, you can foster a positive and productive workplace.
    • The author emphasizes that the quality of management has a direct impact on the success of a team and the entire business.

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