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Groove Updates: Printing, Tags, Search, and More

Groove has released a variety of new features and updates, focusing on improving user experience, functionality, and integration capabilities. These updates aim to streamline workflows and enhance the platform's overall efficiency.

The updates include:

• Enhanced printing options
• Improvements to tagging features
• A complete overhaul of the search engine
• New and improved integrations with popular platforms
• Updates to the Knowledge Base

Inbox

Significant changes have been made to the Inbox section to optimize user workflows and communication. This includes improved printing functionality and the ability to directly paste inline images.

Printing Conversations

The new print function allows users to print entire conversations or individual threads in an optimized format. This format ensures that all essential details, such as attachments, tags, and email actions, are included for easy reference.

• Print entire conversations or individual threads.
• Optimized format for printing.
• Includes all necessary details such as attachments, tags, and email actions.

Paste Inline Images

Users can now directly paste or drag and drop images into the reply editor for seamless integration. This feature eliminates the need for separate attachment steps and enhances visual communication.

• Paste or drag and drop images directly into the reply editor.
• Inline images for visual communication.
• Drag and drop functionality for attachments.

Collision Detection for Notes

Collision detection is now available for notes, ensuring that agents are aware when another agent is leaving a note within a conversation. This prevents potential duplication and ensures that all agents are on the same page.

• Collision detection for notes.
• Agents receive notifications when another agent leaves a note.
• Reduces duplicate notes and ensures consistency.

Search V3

Groove is in the process of introducing a new search engine, Search V3. This new search engine is designed to be more flexible and powerful, allowing users to quickly and easily find conversations within Groove.

• Complete overhaul of the search engine.
• Provides a highly flexible, modern search experience.
• Aims to improve search functionality and provide a faster, more efficient search.

Tags

Groove has made improvements to its tagging system based on user feedback. These updates aim to streamline tagging and provide a more efficient and seamless user experience.

• Improved usability and functionality for tagging features.
• Based on user feedback from the Groove 2.0 launch.
• Provides a quicker, more seamless tagging experience.

Integrations

Groove has strengthened its integration capabilities with popular platforms, including Trello, GitHub, Asana, Jira, WooCommerce, Shopify, and Unsplash. These integrations aim to improve workflows and provide a seamless experience across different platforms.

Trello and GitHub

The integration team has enhanced the integration with Trello and GitHub, providing more context about linked tasks or issues. The new improvements include a summary of the issue or task in the right-hand bar and loading all updates into email actions.

• Deeper integration with both GitHub and Trello.
• Provides more context into linked tasks and issues.
• Includes a summary of the issue/task in the right-hand bar.
• Loads all updates into email actions.

Asana and Jira

Groove is working on integrations with Asana and Jira. These integrations will include all the latest improvements that have been implemented for GitHub and Trello.

• Integrations with Asana and Jira are in progress.
• Includes all the latest improvements implemented for GitHub and Trello.
• Aiming for a live launch towards the end of September.

WooCommerce, BigCommerce, and Shopify

Groove is developing new integrations for WooCommerce and BigCommerce, and also planning improvements for Shopify.

• New eCommerce integrations with WooCommerce and BigCommerce.
• Improvements to the Shopify integration.
• More details will be announced in September.

Knowledge Base

Groove has made significant changes to the Knowledge Base section to improve customer support and knowledge sharing.

Related Articles

The Knowledge Base now includes related articles to help customers find the information they need quickly and easily.

• Provides related articles at the end of each Knowledge Base article.
• Aims to improve the search experience within the Knowledge Base.
• Helps customers find relevant information quickly.

Header Images and Unsplash Integration

Groove will be adding a library of background images to the Knowledge Base. Users can also integrate Unsplash, a platform offering millions of free images, to add visual appeal to their content.

• Addition of new background images to the Knowledge Base.
• Integration with Unsplash for access to millions of free images.
• Provides a library of images to enhance the visual appeal of Knowledge Base content.

Attachments

Groove plans to add the ability to attach files to articles within the Knowledge Base. This allows users to provide supplemental resources and files to enhance the content.

• Allows users to attach files to Knowledge Base articles.
• Provides additional resources and files to supplement article content.
• Expected to be available in the coming months.