Snooze Folders: Find Your Snoozed Tickets

GrooveHQ has added a new feature to its Snooze functionality: a dedicated folder for snoozed tickets.

• Create a new folder under Settings > Folders.
• Set the folder condition to "Snooze state".
• Choose who can see the snoozed tickets: Anyone, Current User, or individual agents.

Ticket Priorities Get the Star Treatment: A Simplified Approach

GrooveHQ has streamlined its ticket priority system to make it simpler and more intuitive.

• Instead of multiple priority levels, tickets are now marked with a star to indicate a priority.
• This visual cue is clearly displayed on both the ticket page and the ticket list view.

How the Star System Works

The new star system makes it easy to identify high-priority tickets and manage your workflow.

• Tickets marked as medium or higher priority will automatically receive a star.
• Existing rules and folders will continue to function as before.
• Tickets manually starred will only appear in folders set to display urgent tickets.

The Legacy Priority Options

GrooveHQ will eventually remove the old priority options (low, medium, high, urgent).

• It's recommended to review any existing rules or folders and update them to use the new "Starred" conditions and actions.
• This ensures a smooth transition to the new star system.

Utilize Labels and Folders

GrooveHQ encourages the use of labels and folders for further ticket organization.

• These features can be used in conjunction with the star system to manage tickets efficiently.
• This allows for more granular categorization and filtering.

GrooveHQ's Commitment to User Feedback

GrooveHQ values user feedback and encourages users to share their thoughts on the new updates.

• Reach out to the GrooveHQ support [at] groovehq.com team with your suggestions.
• This helps them continue to enhance their platform and improve user experience.

Key Updates: Snooze Folders and Starred Priorities

The recent GrooveHQ folder and label priority updates introduce new functionalities designed to enhance your support workflow.

• The introduction of Snooze Folders allows you to conveniently manage your snoozed tickets.
• The new star system simplifies ticket priority management.
• These updates, combined with the existing label and folder system, provide a comprehensive solution for organizing and managing your GrooveHQ tickets.