Best Customer Support Apps in the Shopify App Store

Running a successful Shopify store requires more than just a beautiful website and great products. Providing excellent customer support is crucial for building brand loyalty and driving repeat business. Thankfully, the Shopify App Store is brimming with powerful tools designed to enhance your customer service efforts. In this comprehensive guide, we'll explore the top Shopify apps that can elevate your customer experience and streamline your support operations.

Essential Shopify Apps for Customer Support

The Shopify App Store offers a vast array of apps to enhance your customer experience. From live chat to help desks, there's a solution for every need. We've curated a list of the top 10 Shopify apps that can dramatically improve your customer support:

• SuperLemon – WhatsApp Support
• Accessibly
• Zendesk
• Shopify Inbox
• Apple Business Chat for Inbox
• HelpCenter
• Tidio – Live Chat & Chatbots
• Easy FAQ Page
• SimpleCall – A Call Now Button
• Facebook Messenger – Live Chat

SuperLemon: Seamless WhatsApp Integration

SuperLemon simplifies customer support by integrating WhatsApp into your Shopify store. This app allows you to add a WhatsApp live chat button, enabling customers to connect with you directly through the platform. SuperLemon's features extend beyond live chat, offering automated and manual abandoned cart recovery, order and delivery notifications, and more.

• Seamlessly integrate WhatsApp live chat into your Shopify store.
• Utilize automated and manual abandoned cart recovery features.
• Send order and delivery notifications to keep customers informed.

Accessibly: ADA & WCAG Compliance

Accessibly is an essential tool for ensuring your Shopify store is accessible to all users, meeting ADA and WCAG compliance standards. This widget improves website readability, offers cursor enlargement, color adjustments, text-to-speech functionality, and more.

• Ensures compliance with WCAG 2.1, ADA, Section 508, and EN 301549.
• Provides customization options to align with your brand's accessibility preferences.
• Offers mobile-friendly functionality for seamless user experience across devices.

Zendesk: Omnichannel Customer Service

Zendesk's Shopify app integrates the powerful Zendesk customer service platform with your Shopify store. Zendesk provides a comprehensive omnichannel support solution, allowing you to manage all your customer interactions from a single workspace. Create a knowledge base, offer live chat, and empower your team to provide exceptional support across multiple channels.

• Centralize customer service ticketing and manage interactions efficiently.
• Enable omni-channel support through various communication channels.
• Simplify refund processing and streamline customer service workflows.
• Customize agent experiences and enhance team performance.

Shopify Inbox: Unified Customer Communication

Shopify Inbox is Shopify's native customer support app, providing a centralized inbox for managing customer interactions across various channels. Respond to chats, emails, and even social media messages from a single platform. This app simplifies your communication flow and improves customer responsiveness.

• Streamline conversations with customers through a unified inbox.
• Manage emails, live chats, Apple Business Chat, Facebook Messenger, and Instagram messages.
• Enhance customer engagement and build stronger relationships.

Apple Business Chat for Inbox: Seamless Apple Messaging

Apple Business Chat for Inbox extends your customer support reach to Apple users. This app integrates with Shopify Inbox, allowing customers to contact you directly through Apple's Messages app. Respond to inquiries, answer questions, and provide support with ease, enhancing the customer experience for Apple device users.

• Add a chat button to your Shopify store, enabling customers to connect via Apple Messages.
• Customize the chat experience to match your brand's style.
• Fulfill Apple Business Chat orders efficiently and seamlessly.

HelpCenter: FAQ Page Builder & Ticketing System

HelpCenter by Vertex LV provides a comprehensive customer support solution, including an intuitive FAQ page builder, a help desk ticketing system, and live chat. Create an attractive FAQ page to answer common questions and provide self-service support. The ticketing system allows you to track and resolve customer issues efficiently.

• Create and manage a visually appealing FAQ page to address common inquiries.
• Utilize the HelpDesk ticketing system to manage customer requests and track progress.
• Embed HelpCenter tabs on product pages for easy access to information.
• Engage customers through live chat and offer instant support.

Tidio: Powerful Live Chat & Chatbots

Tidio is a versatile live chat and chatbot solution that allows you to provide real-time support and automate interactions. Respond to customer inquiries through live chat or messenger, all from a single communication inbox. Tidio's chatbot functionality offers a variety of templates to streamline your interactions and enhance customer engagement.

• Engage with customers through live chat and offer immediate assistance.
• Automate customer interactions using chatbots and optimize support workflows.
• Manage live chat and chatbots from a unified communication inbox.
• Customize the chat experience to align with your brand's aesthetic.

Easy FAQ Page: Create Informative FAQs

Easy FAQ Page is a simple yet powerful app that enables you to create comprehensive and well-organized FAQ pages for your Shopify store. By providing answers to common customer questions, you can reduce support inquiries and empower customers to find information independently.

• Create fully customizable FAQ pages with a user-friendly interface.
• Provide answers to common customer questions, reducing support inquiries.
• Enhance self-service support and empower customers to find information.

SimpleCall: Instant Call Functionality

SimpleCall adds a "Call Now" button to your Shopify store, enabling customers to connect with you instantly. This feature provides immediate access to support, allowing customers to get answers to their questions without delay. The button can be customized to match your website's design and placed strategically for optimal visibility.

• Add a "Call Now" button to your Shopify store for immediate customer support.
• Connect with customers instantly and provide quick answers to their inquiries.
• Customize the button's design and placement to match your website's aesthetic.

Facebook Messenger – Live Chat: Connect Through Facebook

The Facebook Messenger – Live Chat app seamlessly integrates your Facebook page with your Shopify store, allowing you to chat with customers directly through Facebook Messenger. This app eliminates the need to switch between platforms, enabling you to provide quick and efficient support through a familiar channel for many customers.

• Provide customer support through Facebook Messenger directly from your Shopify store.
• Save chat logs for easy reference and track customer conversations.
• Set your availability to control chat accessibility and manage support workflow.

Additional Shopify Apps for Enhanced Customer Experience

Beyond the core customer support apps, the Shopify App Store offers a range of tools that can further enhance your customer experience, even if they don't directly address customer support. These apps can help you gather valuable customer feedback, personalize their shopping journey, and build a loyal customer base.

• Product Recommendation Quiz
• Loox Product Reviews & Photos
• Kiwi Size Chart & Recommender
• Enorm Ask a question
• Merchant Mail by Merchant Buddy
• Post-Purchase NPS Survey
• Lucky Orange Heatmaps & Replay
• FREE product FAQ
• AfterShip Order Tracking & SMS
• Kustomer
• PeerBoard Forum and Community
• OrderlyEmails: Email Templates
• Gorgias – Live Chat & Help Desk
• Customer.guru Net Promoter NPS

Conclusion: Choosing the Right Shopify Apps for Customer Support

The Shopify App Store provides a vast ecosystem of apps to elevate your customer service. By carefully selecting the right tools, you can optimize your support workflows, improve customer satisfaction, and build stronger relationships with your customers. We recommend exploring the features and functionalities of each app to find the best fit for your unique business needs.