Groove's New Features: Settings, Inbox & More

Groove is excited to announce several new features, including a complete overhaul of its **settings** pages, new **inbox** features, and exciting CRM advancements. Let's dive into the details of each update:

Inbox

Groove is focused on enhancing its **inbox** functionalities, aiming to improve customer engagement and workflow efficiency. Here's a breakdown of their key additions:

• Live Chat

  The highly anticipated **live chat** feature is currently under development. This new integration promises to seamlessly connect with existing Groove products, ensuring accessibility across all plans. While a launch date hasn't been finalized, Groove aims to release a beta version during Q4 2019.

• Trello Integration

  The **Trello integration** has been completely rebuilt for a more streamlined experience. Groove has made it easier than ever to link tickets to Trello cards, providing instant access to card details within the sidebar. This enhanced integration ensures that users always have the context they need. Furthermore, all Trello card updates are reflected in the conversation history, creating a comprehensive overview of ticket activity.

  • To further enhance workflow efficiency, these actions can be set to re-open tickets when the linked card is archived, keeping customers informed about any changes.

• GitHub Integration

  Groove is also improving the **GitHub integration**, mirroring the enhancements made to the Trello integration. Users will benefit from a complete view of linked issues within the sidebar, and any action, like closing an issue, can re-open a linked ticket.

• HubSpot Integration

  Groove has begun developing a highly requested **HubSpot integration**. This integration will allow users to display customer information directly within the sidebar, customizing the view to include any custom properties. This means pulling in valuable data such as contact and company information, recent deals, and engagements. In future iterations, users will be able to create and sync contacts and set up new deals without leaving Groove.

Settings

Groove's **settings** are undergoing a significant overhaul, aiming to simplify the user experience and introduce new functionalities. Here's what users can expect:

• CRM Features

  Groove is committed to improving its own CRM features, addressing a major customer request. While specific details are still under wraps, Groove assures users that they have taken feedback into account, and the new CRM functions are expected to surpass expectations.

• Google/Office 365 Login

  For increased convenience, Groove users will now be able to log in with a single click using their Gmail or Office 365 accounts.

• Settings Pages Overhaul

  Groove's **settings** pages are being redesigned to enhance usability, with a focus on existing features and introducing new ones. This project will take a few months to complete, and Groove will provide updates on the blog.

Knowledge Base

Groove is also focusing on enhancing the **knowledge base**, creating a more engaging and customizable experience for users.

• New Header Images and Unsplash Integration

  Groove has introduced 12 beautifully-designed background images for the header of **knowledge base** pages, allowing users to easily customize their **knowledge base** to match their brand aesthetic. These images are free of charge and cover a variety of styles and industries. For even more customization options, Groove has partnered with Unsplash, granting users access to a library of over a million images, all free to use. This feature allows users to easily find the perfect photo and add a sleek design element to their posts.

• UX Improvements

  Groove has implemented several significant UX improvements based on user feedback, addressing common issues. These changes aim to create a more intuitive and user-friendly experience for all.

  • Editor Actions Moved to the Top of the Screen

    All editor actions have been moved to a toolbar at the top of the screen for easy accessibility. This ensures that users can quickly find buttons for actions such as Publish or Save & Close, and also highlights the article or category status more prominently.

  • Editor Sidebar Updates

    The editor sidebar now behaves consistently with the rest of the interface, scrolling independently of the article or category content. Groove has replaced all occurrences of infinite scroll with pagination, making navigation easier and ensuring users can easily return to their original position.

Conclusion

Groove's latest updates demonstrate its commitment to continually improving its platform based on user feedback. These enhancements, including new features, improved settings, and user experience enhancements, are designed to make Groove more powerful, efficient, and user-friendly.