Groove's July Update: Search, Printing & More!

Groove has been busy adding new features and making improvements to their platform in July. This update focuses on improving the user experience and efficiency, particularly in areas like **search**, **printing**, and **knowledge base** integration.

• New **search** features for enhanced usability and advanced search functionality
• Ability to **print** conversations directly from the Inbox, with optimized formatting for clear readability
• **Performance** enhancements, including faster response times for actions in the Inbox
• **Knowledge Base integration** for seamless access to KB articles within the Inbox
• Improved **Trello and GitHub integrations**, offering a streamlined workflow for managing projects within Groove

Knowledge Base Integration for Enhanced Search & Efficiency

The new **Knowledge Base integration** makes it easier to find and access information within the Inbox. This feature delivers on Groove's commitment to reducing friction and improving efficiency.

• Effortlessly insert Knowledge Base articles directly into a reply
• Quickly open up a KB article from within the Inbox for reference
• Saves time, improves efficiency, and simplifies onboarding new team members
• Enhances customer satisfaction by reducing response times and improving support quality

Printing Conversations: A New Way to Access Information

Groove has implemented a new feature to **print** conversations directly from the Inbox. This feature allows users to easily access important information in a printable format.

• Print entire conversations or specific messages
• Optimized formatting for easy readability
• Provides a valuable tool for record-keeping and documentation purposes

Performance Improvements: A More Responsive Experience

Groove has addressed issues related to lag in typing replies and notes. Additionally, a global improvement to the backend API has resulted in a more responsive app, with actions in the Inbox completing 30-40% faster.

• Enhanced **performance** for a smoother and more efficient user experience
• Faster response times for improved productivity
• Streamlined workflow and reduced waiting time for actions within the app

In Progress: Collision Detection for Notes & Search Improvements

Groove is currently working on implementing new features to enhance collaboration and **search** capabilities. These improvements will streamline workflows and provide better visibility into team interactions.

• **Collision detection** for notes will provide insight into when an agent is leaving a note on a conversation
• **Search improvements** will include enhanced usability, new modifiers, and a brand new advanced **search** function
• These ongoing **improvements** will enhance team communication and provide a more intuitive **search** experience

Coming Soon: Jira & Asana Integrations & Tag Improvements

Groove is working on expanding its integration capabilities to include popular project management tools like Jira and Asana. These integrations will provide a seamless workflow for handling customer-related projects directly from the Inbox.

• New integrations with **Jira and Asana** will allow users to manage projects directly from the Inbox
• These integrations will work similarly to the existing Trello and GitHub integrations, providing a consolidated platform for project management
• **Tag improvements** based on user feedback will enhance the tagging workflow, making it more efficient and effective

Knowledge Base Enhancements: Related Articles & Attachments

Groove is adding new features to its **Knowledge Base** to make it more helpful and user-friendly. These enhancements will provide visitors with a more comprehensive and relevant experience.

• **Related articles** functionality will suggest further reading based on the visitor's current article
• **Article attachments** feature will allow users to add files to their articles for easy distribution and access
• These enhancements will enhance the **Knowledge Base** by providing a more comprehensive and interactive experience for visitors