Entytle's Solution to a Manufacturing Workforce Crisis

Entytle, an India-based startup, addresses a critical issue facing the manufacturing industry: the aging workforce and the loss of valuable experience.

• The average age of manufacturing employees is above 44, with 25% being over 55.
• This leads to a shortage of experienced workers in the aftermarket and service businesses, making it difficult for manufacturers to maintain customer satisfaction.

The Value of Aftermarket and Services in Manufacturing

Entytle's founder, Vivek Joshi, emphasizes the importance of the aftermarket and services business model for manufacturers.

• These businesses often generate more revenue and higher profitability than the core product sales.
• However, the expertise needed for successful aftermarket operations is disappearing due to the retiring workforce.

The Importance of Institutionalizing Tribal Knowledge

Entytle recognizes that valuable knowledge, often referred to as "tribal knowledge," is being lost as experienced employees retire.

• This knowledge includes insights about customer needs, equipment performance, and best practices.
• Entytle aims to institutionalize this knowledge through its platform, making it accessible to the next generation of workers.

Entytle's Platform: A Data-Driven Approach to Aftermarket Services

Entytle's platform leverages data storage techniques and machine learning to provide actionable insights for manufacturing companies.

• It tracks equipment deployments, maintenance records, and customer interactions.
• By analyzing this data, Entytle can predict future needs and proactively recommend actions.

Case Studies: Entytle's Impact on Manufacturing Businesses

Entytle has demonstrated its value through several case studies, showing its impact on manufacturing operations.

• Duravant, a packaging and food equipment manufacturer, increased its after-sales revenue by 20% after implementing Entytle's platform.
• Entytle helps companies extend their service reach beyond their top customers, enabling them to serve a wider client base.
• The platform facilitates proactive customer engagement, leading to improved retention and sales.

Entytle's Future: Expanding Data Sources and Expertise

Entytle is committed to expanding its data capabilities to further enhance its insights.

• The company plans to incorporate unstructured data, such as sales notes and phone calls, into its platform.
• Joshi's deep understanding of the manufacturing industry, gained through years of experience, gives Entytle a competitive edge.

Addressing the Challenges of Manufacturing Workforce Change

Entytle tackles a critical challenge in the manufacturing industry: the loss of experienced workers and the need to transfer valuable knowledge.

• The platform serves as a bridge between generations, ensuring that vital knowledge is preserved and utilized effectively.
• Entytle's approach highlights the importance of data and technology in addressing the evolving needs of the manufacturing industry.