Lottie, a UK-based online marketplace, is transforming the way people find and access high-quality home care and elderly care services. Founded by brothers Chris and Will Donnelly, Lottie aims to simplify the process of finding suitable care options for loved ones, offering a comprehensive solution that encompasses care homes, home care, and retirement living.
Driven by their own personal struggles to find suitable care for their grandmother, Chris and Will Donnelly decided to create a platform that would make the process easier and more transparent for everyone. They combined Chris's expertise in technology and Will's experience in the social care sector to develop a platform that would connect care seekers with the UK's best care providers.
Lottie's mission is to empower individuals seeking care by simplifying the search process and ensuring access to high-quality, affordable options. The platform allows users to filter care providers based on location, care needs, budget, and specific requirements.
Lottie's platform leverages technology to streamline the search process, but it also recognizes the importance of human interaction. The platform offers a free concierge service that provides personalized support and guidance to care seekers throughout their journey.
Lottie has established a rigorous "Lottie Standard" to ensure that all care providers listed on the platform meet high standards of care, facilities, and homely environments. This standard considers industry-accepted metrics like the UK's Care Quality Commission (CQC) ratings as well as more subjective measures like external reviews.
Since its launch, Lottie has helped place thousands of residents into care homes. The platform's success is evident in its low move-out rate, which is significantly lower than the industry-wide average. Lottie's commitment to quality and transparency has earned the trust of care seekers and care providers alike.
Lottie's commitment to providing a comprehensive solution for home care and elderly care has led to the launch of its home care marketplace. This expansion now covers all three core types of elderly care: care homes, home care, and retirement living.
Lottie is continuously innovating and expanding its services to meet the evolving needs of care seekers. The platform's commitment to innovation is evident in its development of Care IQ, a proprietary data insights tool that offers valuable insights into the UK elderly care and retirement living industries.
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