Gmail Changes: Blank Emails Solved

Groove's team faced a puzzling issue where two customers experienced blank emails in their Gmail inboxes. Both customers used custom scripts to send emails to their Gmail accounts, and they hadn't made any changes on their end. Although the emails appeared correctly in Gmail, they showed up as blank in Groove.

• The investigation revealed that Groove was receiving blank emails from the email provider, Cloudmailin, which is known for its reliable deliverability.
• Cloudmailin was as perplexed as Groove, but they quickly identified the root cause: Google had stopped adding the content-type header to messages going through their servers, breaking the customers' scripts overnight.
• Cloudmailin swiftly addressed the issue within 15 minutes, restoring email content delivery to Groove.

Smarter Email Parsing

Groove's team made significant improvements to its email parsing system, addressing issues caused by the evolution of HTML emails from various email clients. This involved rewriting the code for a more modular design.

• This new design allows for customizable parsing based on both the email client and individual versions.
• As a result, Groove tickets now display cleaner and more consistent content, free from unwanted text like timestamps or other client-specific elements.

Tackling Inline Email Replies

Groove's team addressed an issue where inline replies to previous emails were causing recursive rendering of email histories.

• By making changes to the database, Groove now tracks references between emails, preventing the redundant rendering of previously included messages.
• This ensures that outgoing emails don't display the same content twice.

Handling Timezone Differences

Groove's team focused on improving the user experience by addressing minor but impactful issues, such as misaligned links on smaller screens and HTML tags in labels parsed from specific email clients.

• They also implemented a better default timezone setting to ensure a more user-friendly experience for users worldwide.
• These small but impactful changes contribute to a smoother experience for all Groove users.

Groove's Ongoing Commitment to Email Excellence

This update demonstrates Groove's ongoing commitment to providing a seamless and efficient email experience for its users. The team continues to actively address issues, enhance features, and improve the overall functionality of its platform.

• The focus on improving the parsing of emails from various email clients underscores the importance of consistent and accurate email rendering in Groove.
• The dedication to resolving issues related to Gmail underlines the platform's reliance on robust email integrations.
• The overall improvements highlight Groove's commitment to delivering a reliable and user-friendly email experience.