Groove October Product Update: New GitHub & Salesforce Integrations

The Groove team has been busy this October working on new features and improvements for their platform. The update focuses heavily on integrations, including GitHub, Salesforce, Jira, and HubSpot. They've also made progress on their CRM features, widget, and knowledge base.

General

The October update has seen several general improvements and new features, including:

• Widget v3: This new version of the Groove widget features a modern design and a variety of customization options. It also includes targeted articles depending on the page the customer is on, custom questions on the contact form, and more.
• Live chat: Groove is working on a new live chat feature, which will be tightly integrated with existing products and available on all current Groove plans.
• CRM: Groove is expanding their CRM functionality, allowing users to view and edit contacts, assign them to companies, and eventually conduct reporting.
• Notes: Notes are now no longer threaded under emails, giving users better context and accessibility.
• Google & Office 365 Login: You can now log in to your Groove account with one-click sign-in using your Google or Office 365 accounts.
• Settings v2: The Groove team is working on a major overhaul of their settings pages, which will include usability improvements and new features.

Integrations

The update also includes several new and improved integrations, with a focus on connecting Groove to popular project management and CRM tools.

GitHub

The update includes significant improvements to Groove's existing GitHub integration. You can now see a complete overview of linked issues in the sidebar, and re-open a ticket with one click. This allows for powerful and customizable workflows.

HubSpot

The update also includes a new HubSpot integration, allowing you to view customer information in the sidebar and customize the information you see, including custom properties.

Jira

The Groove team is currently working on new integrations for Jira Cloud and Jira Server. This will allow you to pull in relevant information from Jira directly into the sidebar, and re-open tickets directly within Groove.

Salesforce

After HubSpot, Groove is next focusing on adding a new integration with Salesforce. This will work similarly to the HubSpot integration, allowing you to pull in leads, contacts, accounts, and opportunities.

Knowledge Base

Groove has also released a new Knowledge Base API, which allows you to create new articles, update the look and feel, tweak settings, and export content.