Introducing Groove 2.0: A Reimagined Email Collaboration Platform

Groove, a popular customer support inbox platform, has announced a major update: Groove 2.0. This new version is a complete rebuild from the ground up, focusing on speed, stability, collaboration, and a modern user experience.

• Groove 2.0 is up to 8 times faster than the previous version, thanks to a new search-based backend and streamlined UI.
• It features a fresh, modern design inspired by popular email clients like Airmail, Apple Mail, and Outlook.
• The new software offers enhanced team collaboration features, making it easier for teams to work together on customer emails.

Why Rebuilding Groove?

After five years of serving over 8,000 businesses, Groove recognized the need for a more robust foundation to support continued growth and innovation. The decision to rebuild was not taken lightly, but it was essential for long-term sustainability.

Key Features of Groove 2.0

Groove 2.0 comes packed with powerful features designed to enhance team efficiency and customer support.

• Modern look and feel: A redesigned interface provides a fresh yet familiar experience for collaborating on customer emails.
• A new, stronger framework: The software has been rebuilt on the React framework, ensuring stability and reliability.
• Up to 8× faster performance: Groove 2.0 leverages a new search-based backend and UI shortcuts to significantly improve speed and efficiency.
• New API for developers: A comprehensive API allows developers to customize Groove and build integrations with other software.
• Real-time infrastructure: The new infrastructure eliminates server restarts, enabling faster message delivery and real-time updates.
• Advanced search capabilities: A refined search function with new modifiers makes it easier to find specific information within the inbox.
• Workspace customization: Users can personalize their workspace by pinning searches, resizing panes, and collapsing sections for focused work.
• Simplified custom profiles: It's easier than ever to integrate Groove with existing data and systems.
• Brand new Knowledge Base: A redesigned knowledge base provides a modern, user-friendly CMS for creating and managing customer support content.
• Powerful new reporting: Groove 2.0 offers advanced reporting features to analyze customer sentiment, agent performance, and other key metrics.
• Improved HTML rendering: A new HTML parsing engine ensures consistent and accurate message rendering.
• A foundation for future innovation: Groove 2.0 sets the stage for upcoming features like a new knowledge base, deeper integrations, mobile apps, and AI capabilities.

The Benefits of Groove 2.0 for Teams

Groove 2.0 provides a range of benefits for teams handling customer support and email communication.

• Faster response times: Increased speed and efficiency allow teams to respond to customer inquiries more quickly.
• Improved collaboration: Enhanced team collaboration features make it easier for agents to work together on email correspondence.
• Streamlined workflow: The new UI and workflow improvements optimize team efficiency and productivity.
• Enhanced insights: Powerful reporting features provide valuable data for improving customer support strategies.
• Seamless integrations: The comprehensive API enables integration with other software, simplifying workflows.

Get Early Access to Groove 2.0

Groove 2.0 is scheduled to be released in the summer of 2018. To get early access, you can join the closed beta program by signing up at the provided link.

The Future of Email Collaboration

Groove 2.0 represents a significant leap forward for email collaboration. With its focus on speed, stability, and a modern user experience, the software aims to redefine how teams handle customer support and email communication. The new features and enhancements are poised to empower teams to work smarter, respond faster, and deliver exceptional customer experiences.