Groove's Heartfelt Thanks & Product Update

Groove is grateful for the support of its customers and shares exciting updates on its product development, focusing on improving the email experience and enhancing its helpdesk features.

• New integrations for popular apps like Slack, Zapier, Mailchimp, Constant Contact, and Campaign Monitor.
• Improved spam filtering and enhanced stability for better uptime.
• Upcoming updates to improve email parsing issues and mobile responsiveness.
• Enhanced search functionality for a more intuitive user experience.

New Integrations: Expanding Your Email Options

Groove is expanding its integration capabilities, allowing customers to connect their helpdesk with a wider range of popular apps. This includes new integrations for email marketing platforms like Mailchimp, Constant Contact, and Campaign Monitor. With these integrations, users can:

• View customer mailing list subscriptions next to every ticket.
• View a customer’s profile for any mailing list.
• Subscribe or unsubscribe a customer from a mailing list without leaving Groove.

Zapier Integration: Unleash Your Email Workflow

The Zapier integration allows users to seamlessly connect Groove with over 350 popular apps, automating tasks and streamlining workflows. This integration enables:

• Sending SMS alerts or push notifications for new Groove tickets.
• Creating JIRA issues or Trello cards from Groove tickets.
• Creating Salesforce cases from Groove tickets.
• Creating Groove tickets via Gravity Forms.
• Creating Basecamp to-dos from Groove tickets.
• Creating Github issues from Groove tickets.
• Many other possibilities for managing your email communication.

Groove API: Empower Your Email Experience

Groove's open API allows developers to build custom integrations, extending the functionality of Groove and tailoring it to specific needs. Developers can use the API to:

• Automatically create Groove tickets from external events, like when a customer places an order.
• Display Groove tickets for a specified customer in their profile within another app.
• Reply to Groove tickets directly from another app.
• Update tickets from external apps.
• Import old tickets and customer data from another helpdesk.
• Export your entire Groove ticket and customer history for your records.

Spam Filters: Keeping Your Email Clean

Groove has implemented an improved spam filtering system, making it easier to manage unwanted emails. Instead of relying on rules, users can now mark emails as spam directly, adding the sender's email address to a blacklist. Any email coming from that address will be automatically marked as spam. Users can also easily remove addresses from the blacklist to start receiving emails from them again.

Uptime: Ensuring Reliable Email Access

Groove has been actively working to improve its infrastructure, ensuring higher uptime and stability. Since March, uptime has been at 99.9%, a significant improvement from previous issues.

Mobile-Responsive App: Access Your Email On The Go

Groove is developing a new mobile-responsive app that will work on all major mobile browsers, allowing users to manage support and access emails on the go. This new app aims to be more stable, functional, and user-friendly than the previous iPhone app.

Search Enhancements: Finding Your Email Faster

Groove is finalizing updates to its in-app search functionality, making it even faster and more intuitive. These enhancements will improve the way search results are suggested and displayed, making it easier to find specific tickets and customers.

Customer Shoutouts: Email Success Stories

Groove is showcasing customer success stories on its website, highlighting how businesses are using Groove to manage their email communication and achieve their goals. These case studies provide insights and inspiration for other businesses looking to optimize their email processes.

Stay Connected: Your Email Feedback Matters

Groove is committed to providing the best possible email experience for its customers. The company encourages users to provide feedback on how Groove can be improved, so they can continue to develop features and enhancements based on customer needs.