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Groove May Updates: New Email Features & Inbox Performance

Groove has released a series of updates for May, focusing on enhancing their email features and inbox performance, with the goal of creating a more powerful and streamlined experience for users. These updates are part of their ongoing commitment to user feedback, aiming to improve their product based on customer needs.

Sunsetting of Legacy Groove

The company successfully sunsetted its legacy products, allowing them to dedicate all their resources towards the development of Groove 2.0. The transition to Groove 2.0 was made smoother with the introduction of new features and the "Classic" view layout, allowing users to adapt to the new platform comfortably.

Introducing the Groove Public Roadmap

To keep users informed of upcoming features and developments, Groove has introduced a public roadmap. This roadmap provides insight into the major features planned for release in the upcoming months. Users can expect smaller improvements and refinements that may not be mentioned on the roadmap.

Inbox: New Features & Performance Enhancements

This section details the latest updates for the Groove Inbox product. These updates focus on providing new features and improving overall inbox performance for a better email management experience.

Following Emails

Users can now follow email conversations to stay updated on interactions without being actively involved in the conversation. This feature enables users to receive notifications for replies, notes, and state changes, enhancing collaboration and visibility. Users can create custom folders for followed conversations and even set up rules for automatic following.

New Conversation Form

The Groove team redesigned the conversation form in the Inbox product, streamlining the experience and improving its visual appeal. The new form seamlessly integrates with canned replies and automatically fills in variables, such as first name, for a faster and more efficient interaction.

Trash Folder & Permanent Deletion of Conversations

With the introduction of the new trash folder, managing deleted emails is now easier than ever. Users can now permanently delete conversations from the trash, both individually and in bulk. This feature allows for better control over email data and storage.

Performance Enhancements

Groove has made significant performance enhancements to the Inbox product, especially during high-load periods. This means that users will experience faster loading times and smoother operations even when dealing with large volumes of incoming emails or extensive agent activity.

Tagging & Canned Reply Improvements (Coming Soon!)

Groove is working on streamlining the process of adding tags and canned replies to conversations based on user feedback. This will result in a more intuitive and efficient workflow for managing emails.

Performance Enhancements V4 (Coming Soon!)

Groove continues its focus on performance improvements and plans to further enhance the inbox's speed in June. This will result in a faster and more responsive user experience for navigating and responding to emails.

Settings V2 (Coming Soon!)

Groove is developing a new settings interface, aimed at improving user experience and providing enhanced management capabilities. The new interface will facilitate easier management of inboxes, users, teams, and advanced features like rules, folders, tagging, and canned replies.

Knowledge Base: Updates & Enhancements

The Groove Knowledge Base has also received updates and enhancements, focusing on making it more accessible and user-friendly. The goal is to provide a more comprehensive and effective customer support platform.

Localization (l10n)

To cater to a wider audience, Groove has introduced the ability to fully localize the Knowledge Base. This feature allows users to customize all text strings to match their language, brand, or both. Groove provides translations for some of the most common languages, further enhancing accessibility.

Access Control

Groove has introduced access control features for the Knowledge Base, including password protection and IP whitelisting. This allows users to restrict access to their content, ensuring better security and privacy for their knowledge base.

Contact Form (Coming Soon!)

To further enhance customer interaction, Groove plans to introduce a contact form button below each knowledge base article. This will allow customers to easily reach out to Groove with any questions or concerns they may have after reading an article.

Printing (Coming Soon!)

For those who prefer printed copies of knowledge base articles, Groove is making improvements to the printing functionality. They will also introduce a dedicated print button for easier access and a more visually appealing printed format.