Improve Your Customer Service by Learning From Others

This article emphasizes that continuous improvement is key in customer service. It encourages individuals to embrace a learning mindset and leverage the experiences of others to enhance their skills.

James Altucher's Learning Framework

The article introduces James Altucher's 10-step learning framework, highlighting the importance of hands-on experience and learning from others. This framework serves as a foundation for acquiring and refining customer service skills.

• Love it
• Read it
• Try it
• Get a teacher
• Study the history. Study the present.
• Do easy projects first
• Study what you did
• You are the average of the five people around you
• Do it a lot
• Find your evil plan

Best Customer Service Books

The article recommends a selection of books that offer insights into customer service, psychology, marketing, and productivity. These books provide a theoretical foundation and practical examples to enhance customer service expertise.

• "The Service Culture Handbook" by Jeff Toister: This book delves into the psychology of customer service and offers real-world examples with practical application tips.
• "How To Win Friends And Influence People" by Dale Carnegie: A classic guide on interpersonal relationships, providing timeless insights on influencing others and fostering positive interactions.
• "Nudge" by Richard Thaler and Cass Sunstein: This book explores the psychology of choice and offers strategies for subtly influencing customer decisions and maximizing product value.
• "The Checklist Manifesto" by Atul Gawande: This book demonstrates the power of checklists in creating robust and efficient systems. It provides valuable insights on applying checklists to customer support processes.
• "The Thank You Economy" by Gary Vaynerchuk: This book emphasizes the importance of genuine customer care and out-caring the competition. It offers practical tips on building strong customer relationships.

Customer Service Blogs

The article recommends a selection of blogs that provide updates on the latest trends and best practices in customer service. These blogs offer valuable resources for staying informed and continuously improving customer service skills.

• Groove's customer support blog: This blog covers various topics related to customer support, including hiring, communication, and resources.
• Win The Customer by Flavio Martins: This blog focuses on optimizing the customer experience, incorporating business strategy and insights from industry experts.
• Capterra Customer Service Software Blog by Cathy Reisenwitz: This blog provides updates on customer service technology, covering help desk platforms, live chat, and other tools.
• Simon Ouderkirk: This blog features in-depth insights on customer support, technology, and business, offering valuable perspectives and thought-provoking content.
• Shep Hyken: This blog offers insights from a customer service and experience expert, providing valuable resources and commentary on the latest industry trends.

Customer Service Podcasts

The article suggests a selection of podcasts that provide valuable insights and discussions on customer service topics, offering a convenient way to learn while on the go.

• Support ops by Chase Clemons: This podcast features actionable information on improving customer service and product development.
• The Human Duct Tape Show by Jeanne Bliss: This podcast explores practical ideas and practices for achieving customer-driven growth, featuring interviews with customer experience leaders.
• Breaking The Ice by Jeremy Watkin and Jenny Dempsey: This podcast offers a humorous and insightful perspective on customer service, drawing from decades of experience.
• Focus On Customer Service by Dan Gingiss: This podcast showcases brands offering exceptional customer service and discusses topics such as customer retention, acquisition, and the future of customer experience.
• Support Driven: This podcast features guests from various areas of customer support, providing valuable insights and discussions on industry trends.

Customer Service Forums and Communities

The article recommends forums and communities where customer service professionals can connect, share insights, and learn from each other. These platforms provide a valuable space for networking and collaboration.

• Support Driven: This platform offers a forum, Slack chat, and conferences for customer support professionals, fostering a supportive and collaborative environment.
• Quora: This platform provides a vast collection of questions and answers on customer service, offering opportunities for both learning and seeking solutions.
• We Support: This community caters to community managers, offering valuable resources, job listings, and networking opportunities.

Customer Service Videos

The article recommends watching videos that showcase inspiring stories of exceptional customer service from various companies. These videos provide motivation and demonstrate the power of positive customer interactions.

Learn Customer Service

The article emphasizes the importance of combining practical experience with learning from others. It encourages individuals to explore resources such as books, blogs, podcasts, and communities to expand their knowledge and refine their customer service skills.

By embracing a continuous learning mindset and seeking inspiration from others, individuals can elevate their customer service skills and provide exceptional experiences for their customers.