Learn from Bob Ross: Making Customer Service Simple

Have you ever wondered why people loved Bob Ross so much? Aside from his iconic hair and happy little trees, there's a powerful lesson we can take from Bob Ross in customer service.

Bob Ross simplified oil painting, a process that was once considered complex and inaccessible, making it easy for everyone to enjoy.

He broke down the process into simple steps, using basic colors and language that anyone could understand. By making things easier, he inspired people to pick up a brush and create their own art.

The Power of Simplicity

This same principle of simplification can be applied to customer service. When we explain things clearly and concisely, we make it easier for our customers to understand and follow our instructions.

Bob Ross demonstrated the power of simplicity with his "happy accidents." He embraced mistakes, turning them into opportunities to create something unique and beautiful.

In customer service, embracing simplicity means accepting that not everyone is an expert. We need to meet our customers where they are and guide them through complex processes with patience and understanding.

The ELI5 Technique: Explain It Like I'm 5

The ELI5 technique is a simple way to ensure your instructions are easy to understand. This technique encourages you to read your instructions as if you were five years old and make sure you can follow them.

For example, instead of telling a customer to "take a screenshot," you can walk them through the process step-by-step, using simple language and visual aids.

How to Use the ELI5 Technique

• Break down complex concepts into smaller, digestible parts. Don't overwhelm your customers with too much information at once.
• Use clear and concise language. Avoid jargon or technical terms that your customers might not understand.
• Provide visual aids. Images, diagrams, and videos can help to clarify instructions and make them more engaging.
• Be patient and understanding. Remember that everyone learns at a different pace. Be supportive and offer help when needed.

Bob Ross and the ELI5 Technique: A Perfect Pairing

By adopting the ELI5 technique, you're embracing the same philosophy of simplification that made Bob Ross so successful. You're creating a customer service experience that is welcoming, accessible, and inspiring.

Bob Ross's legacy extends far beyond the world of painting. His philosophy of simplicity and kindness can help us create a better customer service experience for everyone.

Example of ELI5 Technique: Taking a Screenshot

• On an Apple: Press Command + Shift + 3 and then release all keys. Look for a new .png file on your Mac desktop that contains the words screenshot in the title. This is your screenshot.
• On a PC: Click the window you want to capture. Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key (near the upper-right corner of your keyboard).

More Examples of ELI5 Technique in Customer Service

Here are some more examples of how to use the ELI5 technique in your customer service interactions:

• Explaining how to reset a password: Instead of saying "Go to the password reset page," you could say, "Click on the 'Forgot Password' link. Then, you'll be asked to enter your email address. We'll send you a link to reset your password."
• Providing instructions for a software update: Instead of saying "Download the latest version," you could say, "Click on the 'Update' button. Then, follow the on-screen instructions to download and install the latest update."

Key Takeaway: Embrace Simplicity for Better Customer Service

By embracing the ELI5 technique, you can make your customer service interactions more effective, enjoyable, and memorable. You'll be able to help your customers feel confident and empowered to solve their own problems.

Just like Bob Ross made painting accessible to everyone, you can use the ELI5 technique to make your customer service simple and accessible for all.