9 Customer Service Influencers You Should Follow - Blog

This blog post is about the top customer service influencers that you should follow. It provides valuable insights, tips and recommendations from experts in various fields. It also emphasizes the importance of learning from the experiences of others, especially when it comes to improving customer service and engagement.

• It highlights the importance of going beyond traditional customer service practices and drawing upon insights from psychology, economics, marketing, and productivity.
• It encourages readers to seek out influencers who provide actionable information and real-world examples.

Neil Patel - Blog

Neil Patel is a marketing expert and blogger who shares his experiences and experiments in the field of marketing. He’s not afraid to try different things, even if they involve spending a significant amount of money. He's a great resource for learning how to optimize your ecommerce website for mobile devices.

• He provides detailed accounts of his experiments and the results he achieves, which can be incredibly valuable for learning from his successes and failures.
• While his blog focuses on marketing, he also covers customer experience topics, like optimizing for mobile devices.

Stephen J. Dubner - Blog

Stephen Dubner is the host of the Freakonomics podcast, where he explores the intersection of behavioral economics and everyday life. He applies insights from psychology to understand human irrationality and its implications for business, government, and personal relationships. His work can help you understand the psychological tricks that customer service agents use to change customer minds.

• He provides fascinating case studies, like how a UK newspaper used psychological tricks to retain customers.
• He helps you understand why people behave in unexpected ways and how to use this knowledge to influence their behavior.

Charles Duhigg - Blog

Charles Duhigg is the author of the best-selling book, "The Power of Habit," which explores the science behind habit formation. His work is relevant to customer service because it helps you understand how people make decisions, often unconsciously, based on their habits.

• He provides insights into the psychology of customer behavior, demonstrating how habits can influence their actions and reactions.
• He emphasizes the importance of understanding the underlying reasons for customer behaviors and how to address those underlying causes.

Penelope Trunk - Blog

Penelope Trunk is a career advisor and entrepreneur who offers practical advice on navigating the world of work. While her blog is geared toward career advice, her insights on managing work-life balance and building successful careers are relevant to anyone looking to enhance their customer service skills.

• She challenges conventional wisdom and encourages readers to approach work and life with a fresh perspective.
• She provides honest, sometimes unconventional, advice on topics like building a successful career while raising children.

Richard Shapiro - Blog

Richard Shapiro is a customer service expert and author of the book, "The Endangered Customer." He is known for his emphasis on loyalty and customer-centricity. He emphasizes the importance of treating customers like they matter, and his work helps you understand why customer loyalty is essential for business success.

• He provides valuable tips on building customer loyalty and creating a positive customer experience.
• He stresses the importance of genuine care for customers and demonstrates how treating people well is good business.

Cathy Reisenwitz - Blog

Cathy Reisenwitz is a market analyst for Capterra and author of the Capterra Customer Service Blog. Her blog provides a wealth of practical information on customer service topics, combining data, stories, and actionable tips to help you improve your customer service skills.

• She provides insights into how customer service is changing in the digital age, especially for millennials.
• Her blog is known for its engaging writing style, making customer service information accessible and enjoyable to read.

Shep Hyken - Blog

Shep Hyken is a customer service expert and author of the book, "Amaze Every Customer Every Time." He is a highly sought-after speaker and writer, and his work focuses on helping businesses deliver exceptional customer service and create customer loyalty.

• He provides a range of tools and strategies for delivering amazing customer service.
• He offers practical advice on engaging with customers, building relationships, and exceeding their expectations.

Carolyn Kopprasch - Blog

Carolyn Kopprasch is a customer service professional and technology enthusiast. She brings together her passion for technology and customer service to help businesses leverage technology to enhance customer experiences. She's a strong advocate for technology's role in improving customer service, and she helps companies implement technology solutions that improve efficiency and customer satisfaction.

• She understands the importance of embracing technology to improve customer service and shares her insights on how to do so effectively.
• She's a strong advocate for using technology to create a more positive and seamless customer experience.

Chase Clemons - Blog

Chase Clemons is a customer support expert who founded the "Support Ops" podcast, which provides practical advice on delivering better customer support experiences. He focuses on how customer support can play a crucial role in product development, customer engagement, and overall business success.

• He provides insights from customer support leaders at leading companies, like Buffer, Automattic, Wistia, and Basecamp.
• His podcast covers a wide range of topics, from improving customer support processes to using customer feedback to enhance products.

Conclusion - Blog

This blog post provides a valuable resource for learning from the best in the customer service space. By following these influencers, you can gain insights from diverse perspectives and learn from their experiences to improve your customer service strategies, engage customers more effectively, and ultimately build a stronger and more loyal customer base for your business. So, check out their blogs, podcasts, and social media accounts to learn valuable insights and tips that can help you excel in the field of customer service.