Introducing the Groove KB 2.0

Groove has launched a completely redesigned Knowledge Base (KB) 2.0, featuring a new backend CMS for managing your KB articles and categories. This update brings fresh themes, improved SEO, and valuable reporting tools.

Managing Articles & Categories

The new KB 2.0 provides a more user-friendly and efficient way to manage your knowledge base. Gone are the days of clunky interfaces and limited functionality. Groove has taken feedback from users and analyzed usage data to build a system optimized for ease of use and effectiveness.

• Modern CMS: The new CMS replaces the old modal window, offering a streamlined interface for creating and managing your articles and categories.
• Article State Management: You can now browse articles by state (published, unpublished, draft, trash) and filter by category, author, and keyword.
• Article Performance Insights: Article overview screens display performance statistics at a glance, helping you identify top-performing and underperforming articles.
• Category Management: Managing categories now shares a similar intuitive interface to article management, making it consistent and efficient.

New Article & Category Editors

The article and category editors have been completely redesigned, bringing modern features and enhanced control over your content.

• Rich Text WYSIWYG Editor: Easily format your text and insert images, videos, and code blocks into your articles.
• Automatic Cloud Saving: Never worry about losing your work again, as changes are automatically saved.
• Search Tags: Add relevant tags to your articles to improve search visibility.
• SEO Settings: Configure SEO meta data (title, description, language, etc.) and choose whether you want your article crawled or displayed on search engines.
• Open Graph Settings: Control how your articles appear when shared on social media and messaging platforms by customizing titles, descriptions, and images.
• Category Descriptions: Provide clear descriptions for your categories so customers can easily find the information they need.

Shiny New Themes

Groove KB 2.0 comes with three new themes, offering a variety of looks and feel to match your brand. These themes are designed to be mobile-friendly and customizable.

• Header Image: Add a custom header image to your KB to personalize its appearance.
• Navigation Links: Add navigation items at the top of your KB to improve user experience and site navigation.
• Logo & Favicon: Display your brand logo and favicon for consistent branding.
• Custom Colors: Match your brand's color palette for a cohesive look.
• Custom Fonts: Choose from a range of fonts from Adobe Typekit and Google Fonts to enhance your KB's design.

Multiple Knowledge Bases

One of the most requested features, Groove KB 2.0 now allows you to create multiple knowledge bases within your Groove account. This eliminates the need to create separate accounts for managing separate KBs.

KB Reporting

The KB reporting system has been updated with new features to provide valuable insights into your knowledge base performance.

• Failed Searches: Identify searches that aren't returning relevant articles for your customers and adjust your content accordingly.
• Most Frequent Searches: Spot trends in customer search behavior to understand what they are looking for and anticipate their needs.
• Top & Worst Performing Articles: Analyze article performance to identify what's working well and what needs improvement.
• Pageviews: Track the number of pageviews for each article to understand their popularity and engagement levels.

What’s Next

Groove continues to invest in developing new features and improvements to its suite of products, including the KB 2.0.

• KB 2.0 Beta: Groove is inviting beta testers to try out the new KB 2.0 and provide feedback. Sign up for early access.
• Inbox 2.0 Redesign: A redesigned Groove Inbox 2.0 is in the works with a focus on usability and aesthetics.
• Parsing 2.0: Groove is working on enhancing its parsing capabilities to improve the readability and formatting of emails in the Inbox.
• Reporting 2.0: A new reporting interface is being developed to provide a more visually appealing and insightful experience for analyzing data.