Groove Mobile: Out of Beta and Ready for Prime Time!

Groove Mobile has been in beta testing, but after incorporating user feedback and implementing a ton of awesome updates, it's finally ready for prime time! With a plethora of new features and a fresh integration, Groove Mobile is primed to streamline your workflow and enhance your customer service experience.

New Mobile Features: Enhancing Ticket Management

This latest update brings a slew of new features to Groove Mobile, all designed to make managing tickets even easier and more efficient. From quick access to folders to swipe actions and ticket merging, Groove is dedicated to providing you with the best possible mobile experience.

• Quick Folders for Groups & Labels: This feature allows you to quickly access tickets based on their assigned group or label, providing a streamlined approach to ticket management.
• Swipe Actions in the Ticket List: Save time with swipe actions! Swipe left to close a ticket or swipe right to enable bulk actions.
• Merging Tickets: Easily merge tickets on the go with just a few taps, streamlining your workflow and simplifying ticket organization.

Mobile Polish & Bug Fixes: Ensuring a Smooth Experience

Groove Mobile is constantly being improved, and this update includes several bug fixes and enhancements to ensure a seamless user experience. The latest improvements ensure smoother navigation, improved folder counts, and addressed a permissions issue for mailboxes.

PieSync Integration: Connecting Groove with Your Other Apps

This update also introduces a new integration with PieSync, a powerful tool for keeping your contacts in sync between your Groove account and dozens of other CRM and email marketing apps. With PieSync, you can ensure that your data is always up-to-date and consistent across all platforms, saving you time and eliminating the need for manual data entry.

Apps Section: Discover New Integrations

Find the PieSync integration, as well as other third-party apps, in the Apps section within your Groove account. This centralized hub allows you to explore and leverage various integrations that can further optimize your Groove experience.

Groove Mobile: Empowering Efficient Customer Service

Groove Mobile empowers you to provide exceptional customer service from anywhere, anytime. The intuitive interface and powerful features make managing tickets, communicating with customers, and staying on top of your workload a breeze. With its robust features, constant updates, and integration capabilities, Groove Mobile is the perfect tool for any customer service team.

Continual Development & Feedback

The Groove team is dedicated to continually improving its mobile app, and user feedback is crucial to this process. If you have any suggestions, improvements, or issues to report, please don't hesitate to reach out to the Groove support team.