GrooveHQ's Android Mobile Web App: Now in Public Beta

GrooveHQ's mobile web app is now available in public beta! This means you can now manage your tickets on the go from any Android device.

The app is designed to be accessible from any mobile browser, making it convenient to access your GrooveHQ account anytime, anywhere.

Accessing the GrooveHQ Android Mobile Web App

To access the app, simply visit mobile.groovehq.com in your mobile browser and log in using your GrooveHQ account credentials.

What You Can Do with the Android Mobile Web App

The GrooveHQ mobile web app provides a range of features for managing your tickets, including:

• Navigating through your folders
• Viewing tickets
• Performing various actions on tickets

Supported Actions in the Android Mobile Web App

The current version of the app supports the following actions:

• Assigning tickets to groups or agents
• Replying to tickets and adding private notes
• Using @mentions for private notes
• Adding star priority to tickets
• Inserting canned replies
• Snoozing tickets
• Deleting tickets
• Viewing original message headers
• Performing bulk actions on tickets

Performing Bulk Actions on Android

To perform bulk actions on tickets, navigate to the ticket list view and tap the bulk selector icon located at the top of the page. Select the desired tickets and then choose from various actions like assigning, changing status, starring, snoozing, or deleting.

Upcoming Features for the Android Mobile Web App

GrooveHQ is continuously working to enhance the mobile web app, and several new features are planned for release in the coming weeks.

• Adding labels to tickets
• Forwarding tickets
• Attaching files to tickets
• Using a new ticket form
• Enabling "undo send" functionality
• Adding rich text formatting options
• Merging tickets from both the ticket page and list view
• Implementing push notifications (Android)

Reporting Bugs for the Android Mobile Web App

As the mobile web app is in beta, some bugs or unexpected behavior may arise. To report any issues, please send an email to support@groovehq.com with "Mobile" in the subject line.

Get Involved with the GrooveHQ Android Mobile Web App

We encourage you to try out the GrooveHQ mobile web app and provide feedback. Your input is valuable to help us improve the app and make it even better.

Join the GrooveHQ community and share your experience with the app. Your feedback helps us build a better experience for everyone!