Groove Mobile Updates: New Android Features & More!

Groove has been hard at work on new features and updates for both Groove 2.0 and the Groove Mobile app. This includes a range of enhancements for Android users.

Enhanced Android Notifications

The Groove Mobile app now offers a more powerful and user-friendly notification experience for Android users.

• Action Updates: Notifications now reflect any changes made to tickets since the notification was sent.
• @mention Action: You can reply directly to the agent who assigned the ticket or mentioned you.
• Undo Ticket State Changes: Conveniently undo ticket state changes right from the notification.

Introducing a Trash Folder

Never fear accidentally deleting a ticket again. With the new Trash folder, deleted tickets are now stored for safekeeping. You can easily restore them if needed.

• Gmail-like Archiving: Deleted tickets now function like archived emails in Gmail.
• Easy Access: A "Deleted Tickets" link is added to the left navigation for quick access.
• Search Operators: Use "is:deleted" to find deleted tickets.

Starred Conversation Search

Keep your important conversations top of mind with the ability to star tickets and easily locate them later.

• Starred Tickets in Navigation: View starred tickets alongside Open, Closed, and Snoozed tickets.
• "is:starred" Search Operator: Quickly find starred tickets using this search operator.

Date Separators

Groove Mobile has improved ticket history with date separators to make it easier to follow conversations.

• Clear Timestamps: All timestamps are now displayed in absolute time (e.g., 2023-10-26) instead of relative time (e.g., "three weeks ago").
• Improved Navigation: Date separators clearly divide conversation threads for better organization.

Essential Bug Fixes

Groove has addressed a number of bugs to improve the overall stability and functionality of the mobile app. This includes:

• Regression Bugs: Fixed issues such as bulk deletion not working, users unable to unassign tickets, and problems adding email addresses to replies.
• Folder Counts/Contents: Resolved issues with folder counts and contents appearing incorrectly, including problems related to saving draft replies, removing labels, and merged/deleted tickets.

Groove 2.0 Progress Report

Get a glimpse of exciting changes coming with Groove 2.0. It includes a refreshed UI and a more stable foundation.

Updated UI: A Fresh Look & Feel

• New Ticket List & View Design: Enjoy a streamlined design with quick access to your favorite folders.
• Simplified Reply Form: Focus on your message with a simplified reply form that automagically displays formatting options when you select text.
• User-Friendly Assignment Modal: Seamlessly pass tickets to your teammates with an improved assignment modal.

A Stronger Foundation

Groove 2.0 is built on a more stable foundation, improving performance and efficiency.

• API Caching: Faster API performance for your mobile and desktop apps.
• API Load Balancer: Improved resilience to large request bursts.
• Deploy Server: Automated updates and quicker delivery of new features.

Don't Forget to Share Your Feedback!

Want to see Groove get even better? We encourage you to share your feedback and suggestions. You can reach the Groove team at support@groovehq.com.