The Importance of Salt and Herbs in Human Experience

This article draws a fascinating analogy between the essential elements of human experience and the development of AI interactions. Just as salt is crucial for survival, though often taken for granted, it argues that certain non-obvious elements, likened to "herbs," contribute significantly to a fulfilling and engaging experience.

• The author emphasizes that while salt is vital for survival, herbs add a layer of complexity and satisfaction to our culinary experiences.
• They posit that in the digitalization process, the initial focus on functionality often leads to the omission of these "herbs" – elements that create delight, tension, and surprise.

The Initial Appeal and Subsequent Emptiness of AI

The article highlights that while the first interactions with AI are often exhilarating, a sense of emptiness can set in. This is because the focus on functional efficiency often excludes the elements that make for a truly engaging and enjoyable user experience.

• The author suggests that the initial amazement with AI stems from its ability to efficiently perform tasks and deliver information.
• However, the lack of "herbs," those subtle details that add depth and complexity, leads to a feeling of emptiness and a lack of genuine satisfaction.

Adding Herbs to Enhance AI Interactions

The article emphasizes the role of skilled user experience professionals in adding back the "herbs" to AI interactions. These professionals understand that creating engaging and meaningful experiences requires more than just functional efficiency.

• They introduce elements like "speed bumps" – moments of unexpected tension or surprise – to enhance user engagement and create a more memorable experience.
• This deliberate introduction of "herbs" adds a layer of complexity and richness, transforming the AI interaction from a mere transaction into a more fulfilling and engaging experience.

The Role of Tension and Surprise in AI Design

The author argues that introducing "tension" and "surprise" into AI interactions can significantly improve the user experience. These elements can be achieved through a variety of design techniques, such as:

• Microinteractions: These are small, often subtle interactions that can create a sense of delight and engagement.
• Unexpected Twists: Introducing a small element of surprise or challenge can keep users engaged and interested.
• Personalized Experiences: Tailoring the interaction based on the user's preferences and history can create a sense of intimacy and satisfaction.

The Importance of User Experience in AI

The article concludes by emphasizing the critical role of user experience design in shaping the success of AI applications. By understanding the importance of incorporating "herbs" – the subtle elements that enhance engagement and satisfaction – designers can create AI experiences that are not only functional but also truly enjoyable and memorable.

• As AI becomes increasingly integrated into our lives, the user experience will play an even more crucial role in determining its acceptance and success.
• By embracing the principles of user experience design, we can create AI applications that are not only efficient but also delightful and enriching.