Futwork Secures $2.8 Million in Series A Funding Led by the Michael and Susan Dell Foundation

Futwork, a mobile app-based contact center solution, has raised INR 21 crore (approximately $2.8 million) in a Series A funding round led by the Michael and Susan Dell Foundation and Artha Venture Fund. The round also saw participation from D2C Insider Angels and Abhishek Goyal, Founder of Tracxn.

• The funding will be used to scale the product and roll out AI-driven solutions across multiple communication channels like voice, chat, email, and WhatsApp.
• Futwork also plans to expand into international markets.

Leveraging AI for Contact Center Optimization

Futwork's innovative approach focuses on leveraging AI to enhance the efficiency and performance of contact center operations. The company aims to utilize AI tools to:

• Assist in delivering better performance on calls.
• Improve call quality.
• Train agents more effectively.

Armaan Vananchal, Cofounder of Futwork, emphasizes their belief in a "human + AI future," where AI acts as a powerful tool to augment human capabilities.

Futwork's Mobile App-Based Contact Center Solution

Futwork's mobile app provides a flexible and cost-effective solution for businesses seeking to build outbound calling teams. The platform caters to various tele-calling applications, including:

• Product demos.
• Session bookings.
• Customer feedback collection.

The company targets industries like e-commerce, BFSI, and EdTech, aiming to address their specific customer outreach needs.

Expanding Reach and Impact with AI

The Michael and Susan Dell Foundation's investment highlights Futwork's potential to create and distribute call center jobs, contributing to India's economic growth. The foundation believes that Futwork's focus on inclusion will empower young job seekers with the skills needed to succeed in the tech industry.

Futwork's mobile app enables work-from-home opportunities, particularly benefiting women, with over 500 female agents already utilizing this flexible model. The company has also established a strong presence in logistics, e-commerce, and BFSI, addressing challenges like address verification and delivery issues.

Attracting Notable Clients and Building a Strong Presence

Futwork has garnered attention from prominent clients such as Flipkart, BharatPe, and DTDC, showcasing its value proposition and ability to deliver impactful results.

The company's vision of blending human expertise with AI tools to enhance agent performance and training positions it as a key job enabler in the tech industry.

The Futwork Approach: A Combination of Human Expertise and AI

Futwork's success stems from its commitment to providing businesses with a human-centric contact center solution that leverages the power of AI to enhance efficiency, performance, and customer satisfaction. The company's focus on empowering individuals, particularly women, through flexible work opportunities and AI-driven training reinforces its commitment to creating a more inclusive and innovative tech landscape.

With its Series A funding, Futwork is well-positioned to scale its AI-powered contact center solution and make a significant impact on the industry, while also contributing to the empowerment of individuals and the growth of the Indian economy.